2 minute read

One of the many things we learned from our speakers is that we need to look back to the past to know what the future holds.

So, let’s look back at some of the most impactful pieces of wisdom from this year’s keynote speakers.


Lesson 1 by Mike Walsh

Learn to embrace the uncertainty

“How can you lead in such ambiguity we face today? You have to embrace it. You’ve got to be curious, not judgemental. You have to be open to the fact that in this world you will have to make decisions without complete certainty. By being open-minded, we can realize that this moment of uncertainty is actually a moment of fluidity where anything is possible.”


Lesson 2 by Daria Krivonos

Sustainability is not enough

“Now we need to move to the regenerate phase. We must move from reducing, reusing, and recycling to restoring, rethinking, and replenishing. It is not about going green. It is about going beyond green. It’s about continuously giving back more than we take.”


Lesson 3 by Mike Bechtel

Ambient experience is the next big thing

“The users’ experience gets simpler, while technology gets more complex. We are likely to see ourselves moving “beyond the glass” towards a future where digital information is all around us. So, what follows is the idea of ambient experiences. Ambient means that we won’t have one particular device or digital assistant, but rather a cloud of helpfulness. At our request, the right collection of services will assemble on our behalf.”


Lesson 4 by Daniel Susskind

White-collar jobs need to take automation more seriously

“It turns out that many tasks in white-collar professions are relatively routine and can be automated accordingly. Not everything white-collar professionals do requires judgment, creativity, or empathy. Also, it is a mistake to think that non-routine tasks cannot be automated. These new machines and systems may not be able to think or feel like human beings, but they can show creativity, judgment, and empathy in their work in a different way.”


Lesson 5 by Anne Lise Kjaer

Governance requires the long-term planning and involvement of all members

“How would we behave if we considered the long-term effect of our actions? This is exactly the question that members of public administrations should ask themselves in order to jointly and successfully manage the challenges ahead. Also, technology is developing rapidly and inevitably affects public administration, society, and individuals. Even though technology has the potential to implement changes, the involvement, integrity, and responsibility of people in charge is the cornerstone of successful management.”


Lesson 6 by Ian Yeoman

The future of Croatian tourism is about demography and climate change

“In the last 40 years, Croatia has recorded an increase in the average temperature, with a tendency for further growth. It is expected that the impact of climate change on the Croatian tourism industry will be significant. Therefore, Croatia should focus more on developing a sustainable tourism model that employs the local community and protects natural resources.”